FAQ
💳 1. Secure Payment Options
Your transactions are protected with bank-level security. We accept:
Credit Cards: Processed through PCI-DSS certified gateways (Visa, Mastercard, American Express) with 256-bit SSL encryption.
Alternative Methods: PayPal for instant checkout and bank transfers for bulk orders (details provided upon invoice request).
Note: All payments are verified via 3D Secure authentication.
📏 2. Size Guidance & Recommendations
Achieve your ideal fit:
Standard Sizing: Refer to our detailed size chart in product descriptions. Measurements correspond to international sizing standards.
Personalised Advice: Email support@mail.vivaplusinteriors.com with your bust/waist/hip measurements + height for tailored suggestions.
Pro Tip: For oversized styles, select your regular size; form-fitting designs may require sizing up.
🔄 3. Returns & Exchanges
Policy Overview:
Timeframe: Returns accepted within 14 calendar days of delivery. Items must be new with tags attached.
Conditions: Free return shipping for manufacturing defects (report within 48 hours with photo/video evidence).
Process:
Initiate a request via support email.
Ship using trackable method (return labels provided at buyer's cost).
Refunds are issued to the original payment method within 5 business days.
Non-returnable: Custom-made items and final sale products.
📦 4. Global Shipping Information
Delivery Options:
|
Standard |
Express |
|
|---|---|---|
|
Region |
10-18 days |
5-8 days |
|
Cost |
$19.9 |
$29.9 |
|
Tracking: Real-time updates via 17Track/SF Express. Customs delays may occur - contact support for urgent cases. |
||
|
China Domestic: 3-5 business days via SF Express. |
🧼 5. Garment Care Essentials
Certifications: OEKO-TEX® 100 certified fabrics; organic cotton items carry GOTS certification.
Care Guide:
Silk/Viscose: Dry clean or hand-wash in cold water with neutral detergent.
Cotton Blends: Machine wash at 30°C; tumble dry low.
Emergency Care: For stubborn stains, email care photos to support for instant solutions.
✂️ 6. Custom Design Services
Process Timeline:
Consultation (2-3 days)
Design approval + 50% deposit
Production (15-20 business days)
Key Notes:
Design modifications allowed within 72 hours of confirmation.
Balance payable before shipment.
Rush service available (+10% fee).
☎️ 7. Contact Channels
Premium Support:
📧 support@mail.vivaplusinteriors.com (24h response guarantee)
📞 +86 19277278014 (Mon-Sat 9:00-19:00 GMT+8)
🏢 Physical Visit: Room 306, Building 1, Changgu Zhihuifang, No. 3 Hupai Road, Suzhou High-tech Zone