Terms of service
1. LEGAL AGREEMENT
Operator: Suzhou Mangsha Technology Co., Ltd. ("Company", "We") operates the digital marketplace accessible at vivaplusinteriors.com ("Site"). By accessing, browsing, or purchasing via this Site, you ("User", "Customer") irrevocably consent to these binding Terms. Cease all Site usage immediately if non-compliant.
2. USER ELIGIBILITY
Minimum Age: Users must be ≥18 years or possess verifiable parental/guardian authorisation.
Prohibited Activities: Strictly forbidden:
▶ Automated data harvesting/scraping
▶ Intellectual property infringement
▶ Promotion code fraud or pyramid schemes
Violations trigger account suspension and legal action.
3. ACCOUNT OBLIGATIONS
Data Accuracy: Maintain current billing/shipping details at all times.
Security Protocols: Accounts exhibiting suspicious activity (e.g., multi-IP logins, bulk purchases) may be terminated without notice.
4. PRODUCT TERMS
Representations: Product visuals and descriptions serve as approximates. We reserve the right to:
✓ Rectify pricing/descriptive errors post-order
✓ Limit regional availability (e.g., custom-tailored items excluded from EU shipments)
✓ Note: Display colour variations are device-dependent.
5. ORDER PROCESSING
Cancellation Rights: We may void orders due to:
» Inventory shortages
» Payment verification failures
» Suspected fraudulent patterns
Payment Terms:
» All transactions secured via PCI-DSS Level 1 processors with TLS 1.3 encryption
Accepted: Visa/Mastercard/Amex/PayPal/Bank Transfer
» Card data is transiently processed (never stored)
» International Notes: Import duties excluded from item pricing (FOB Suzhou).
6. SHIPPING GOVERNANCE
|
Service Tier |
Coverage |
Timeline |
Tracking |
|---|---|---|---|
|
Standard |
Global |
10-22 days |
17Track/SF-Express |
|
Express |
50+ countries |
5-8 days |
DHL/UPS Premium |
Undeliverable Orders: Refunds (less 20% restocking + shipping) issued after 30 days in warehouse limbo.
7. RETURN PROTOCOL
Qualifications:
✓ New condition with original tags
✓ Return request within 14 calendar days of delivery
✓ Defect reports within 48 hours via timestamped media
Non-Returnables: Customised apparel, clearance/sale items, bodysuits.
Refund Workflow:
Email return authorisation to support@mail.vivaplusinteriors.com
Ship via tracked carrier (prepaid label provided for manufacturing flaws)
Refund/credit processed within 5 business days post-QC inspection.
8. INTELLECTUAL PROPERTY
All Site content (logos/imagery/UI designs) constitutes the exclusive property of Suzhou Mangsha Technology Co., Ltd., protected under PRC Copyright Law and international treaties. Unauthorised replication triggers statutory damages.
9. THIRD-PARTY DISCLAIMERS
External services (e.g., PayPal, DHL) operate under their independent terms. We bear no liability for:
› Payment processor disputes (resolve via provider)
› Customs seizures/delays
› Third-party platform data breaches
10. LIABILITY CONFINEMENT
To the maximum legal extent:
Excluded Damages: Lost revenues, data corruption, and consequential business losses.
Product Limitations: Descriptions ≠ of warranties of fitness. Users assume wear-and-tear risks.
11. INDEMNIFICATION COVENANT
You shall defend, indemnify, and hold harmless the Company against all claims arising from:
› Breach of these Terms
› Unlawful Site usage
› Third-party grievances linked to your conduct
12. GOVERNING LAW & DISPUTES
Jurisdiction: Governed by the laws of Guangdong Province, PRC, excluding CISG.
Venue: Exclusive dispute resolution through courts in Baiyun District, Guangzhou.
Mediation Requirement: Parties must attempt ICC-approved mediation before litigation.
13. AMENDMENTS & TERMINATION
Policy Updates: Revised Terms become effective upon 72-hour email notice. Continued access = consent.
Termination Rights: We may suspend violating accounts without recourse. Users exit by discontinuing Site usage.
CONTACT CHANNELS:
✉️ support@mail.vivaplusinteriors.com
📞 +86 19277278014 (9:00-19:00 GMT+8, Mon-Sat)
🏢 Legal Correspondence Address:
Room 306, Building 1, Changgu Zhihuifang, No. 3 Hupai Road, Suzhou High-tech Zone