Return policy

1. RETURN ELIGIBILITY
At Vivaplusinteriors, we want our customers to be satisfied with their purchases.

​Refundable Items​	​Non-Refundable Items​
Standard-priced garments	Personalised embroidery/prints
Defective/damaged goods	Final sale & clearance items
Incorrect shipments	Altered or washed products

​Key Conditions:

✔️ ​30-day window​ from delivery date

✔️ Original tags attached + unblemished packaging

✖️ No perfume/odour traces (garment-specific requirement)

2. CANCELLATION PROTOCOL

​Pre-Delivery Cancellation:

Email support@mail.vivaplusinteriors.com within ​24 hours​ of order placement

Include order # and reason

​Post-Delivery Returns: Proceed to Section Ⅲ

3. RETURN PROCESS

​Step 1: Authorisation Request​

① Email support@mail.vivaplusinteriors.com with:

Order # + 4-angle HD photos/video

Original packing slip image

② Receive ​RMA#​​ and instructions within 48hrs

​Step 2: Packaging Standards​

⚠️ ​Mandatory:

Use dust bags for delicate fabrics

Seal in a crush-proof box (no poly mailers)

Enclose the printed RMA form

​Step 3: Shipping & Costs​

​Self-arranged shipping​ to:

Guangzhou Returns Hub, Room 306, Building 1, Changgu Zhihuifang, No. 3 Hupai Road, Suzhou High-tech Zone

​Cost responsibility:

› Customer pays unless ​verified defect​

› International returns mark customs form: ​​"RETURNED GOODS - Value: $0"​​

4. REFUND & REPLACEMENT PROCESS

​Resolution Type​	​Timeline​	​Financial Terms​
​Refunds​	3-5 business days	Original payment method (-10% restocking fee* if applicable)
​Replacements​	Shipped in 48hrs	Free + waived shipping
​Store Credit​	Instant	110% of item value

*Restocking fee waived for: Defects, size exchanges, first-time returns

5. DEFECTIVE ITEM PROTOCOL

​Reporting Requirements:

Notify within ​72 hours​ of delivery (extended for international)

Submit:

» Time-stamped video showing a flaw under daylight

» Batch tag close-up

» Order # visible

​Company Obligations:

Cover return shipping + provide prepaid DHL label

Bonus: 15% discount voucher for future orders

6. SPECIAL PROVISIONS

​Region-Specific Rules:

​EU/UK Returns: VAT refunds processed via reverse charge mechanism

​USA Returns: Compliance with FTC "Mail Rule"

​Middle East: Hijabs/abayas require a hygienic liner intact

​Garment Care Violations:

25% deduction for:

› Stained interiors › Removed care labels › Steam iron damage

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​CONTACT RESOLUTIONS TEAM:

✉️ ​support@mail.vivaplusinteriors.com​ (priority response)

☎️ +86 19277278014 (Mon-Sat 8:30-18:30 GMT+8)