Shipping policy

1. Policy Acceptance

By placing an order on vivaplusinteriors.com, you agree to these terms, governed by Suzhou Mangsha Technology Co., Ltd.

2. Shipping Eligibility

  • Age Requirement: Purchasers must be ≥18 years old.

  • Prohibited Actions:
    ✓ Fraudulent address changes.
    ✓ Automated tracking/data extraction.
    Violations result in order cancellation + account suspension.

3. Service Tiers & Delivery

Service Cost Coverage Timeline Carrier
Standard $19.9 150+ countries 12–25 business days EMS/National Posts
Express $29.9 60+ countries 6–9 business days DHL/UPS
Domestic (China) Free Mainland China 3–5 business days SF Express

⚠ Restrictions: Made-to-order items ship only to China/HK/Macau.

4. Tracking & Delays

  • Real-Time Tracking: Use emailed 17Track/SF-Express links.

  • Unclaimed Packages: Refunded (minus 25% fees) after 45 days.

  • Customs Delays: Email support@mail.vivaplusinteriors.com with order #.

5. Costs & Fees

  • Base Shipping: Calculated at checkout (weight/volume/destination).

  • Taxes/Duties: Buyer’s responsibility. We declare "FOB Suzhou".

  • Restocking Fees:
    › $0 for defects.
    › 18% for non-defective returns.

6. Pre-Shipment Changes

  • Modifications: Allowed within 12 hours (email required).

  • Cancellations: Permitted before "Processing" status (typically 24h).

7. International Returns

  • Window:
    ✓ 14 days for standard returns.
    ✓ 72 hours for defects (submit time-stamped HD video).

  • Process:
    ① Request RMA via email.
    ② Use a prepaid label for defects only.
    ③ Refund/replacement in ≤5 days post-inspection.

  • Non-Returnables: Custom embroidery, bodysuits, and final sale items.

8. Carrier Liability

  • Damage/Loss Claims: File within:
    › 48h (DHL/UPS).
    › 7 days (EMS/SF Express).

  • Force Majeure: Not liable for customs seizures, natural disasters, or embargoes.

9. Cross-Border Compliance

  • Prohibited Items: Fur/CITES products, illegal textiles.

  • Buyer’s Responsibility: Import licenses/textile quotas.

10. Data Security

  • Protected under:
    ✓ GDPR (EU).
    ✓ China’s PIPL (domestic).

11. Legal Terms

  • Jurisdiction: Guangdong Province, PRC.

  • Indemnification: User covers violation costs.

  • Severability: Invalid clauses don’t void other terms.

Contact Logistics Team

  • ✉️ Email: support@mail.vivaplusinteriors.com

  • 📞 Phone: +86 192 7727 8014 (Mon–Sat, 8:30 AM–7:30 PM GMT+8).

  • 🏭 Warehouse: Room 306, Building 1, Changgu Zhihuifang, No. 3 Hupai Road, Suzhou High-tech Zone