Shipping policy
1. Policy Acceptance
By placing an order on vivaplusinteriors.com, you agree to these terms, governed by Suzhou Mangsha Technology Co., Ltd.
2. Shipping Eligibility
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Age Requirement: Purchasers must be ≥18 years old.
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Prohibited Actions:
✓ Fraudulent address changes.
✓ Automated tracking/data extraction.
Violations result in order cancellation + account suspension.
3. Service Tiers & Delivery
Service | Cost | Coverage | Timeline | Carrier |
Standard | $19.9 | 150+ countries | 12–25 business days | EMS/National Posts |
Express | $29.9 | 60+ countries | 6–9 business days | DHL/UPS |
Domestic (China) | Free | Mainland China | 3–5 business days | SF Express |
⚠ Restrictions: Made-to-order items ship only to China/HK/Macau.
4. Tracking & Delays
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Real-Time Tracking: Use emailed 17Track/SF-Express links.
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Unclaimed Packages: Refunded (minus 25% fees) after 45 days.
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Customs Delays: Email
support@mail.vivaplusinteriors.com
with order #.
5. Costs & Fees
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Base Shipping: Calculated at checkout (weight/volume/destination).
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Taxes/Duties: Buyer’s responsibility. We declare "FOB Suzhou".
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Restocking Fees:
› $0 for defects.
› 18% for non-defective returns.
6. Pre-Shipment Changes
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Modifications: Allowed within 12 hours (email required).
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Cancellations: Permitted before "Processing" status (typically 24h).
7. International Returns
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Window:
✓ 14 days for standard returns.
✓ 72 hours for defects (submit time-stamped HD video). -
Process:
① Request RMA via email.
② Use a prepaid label for defects only.
③ Refund/replacement in ≤5 days post-inspection. -
Non-Returnables: Custom embroidery, bodysuits, and final sale items.
8. Carrier Liability
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Damage/Loss Claims: File within:
› 48h (DHL/UPS).
› 7 days (EMS/SF Express). -
Force Majeure: Not liable for customs seizures, natural disasters, or embargoes.
9. Cross-Border Compliance
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Prohibited Items: Fur/CITES products, illegal textiles.
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Buyer’s Responsibility: Import licenses/textile quotas.
10. Data Security
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Protected under:
✓ GDPR (EU).
✓ China’s PIPL (domestic).
11. Legal Terms
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Jurisdiction: Guangdong Province, PRC.
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Indemnification: User covers violation costs.
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Severability: Invalid clauses don’t void other terms.
Contact Logistics Team
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✉️ Email:
support@mail.vivaplusinteriors.com
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📞 Phone:
+86 192 7727 8014
(Mon–Sat, 8:30 AM–7:30 PM GMT+8). -
🏭 Warehouse: Room 306, Building 1, Changgu Zhihuifang, No. 3 Hupai Road, Suzhou High-tech Zone