Privacy policy

1. Scope & Ownership

Operator: Suzhou Mangsha Technology Co., Ltd. ("we," "us") operates vivaplusinteriors.com. This policy governs how we handle personal information collected during your interactions with our website, transactions, or customer services. By accessing our platform, you acknowledge that you have read, understood, and agree to comply with these terms.

2. Data Acquisition

We collect information through:

Direct Inputs: Account registrations, orders, or customer inquiries.

Automated Tracking: Browsing patterns, cart activity, and engagement metrics.

Third-Party Integrations: Payment processors (e.g., PayPal), logistics providers (e.g., SF Express, DHL), and analytics services (e.g., Adobe Analytics).

3. Information Categories

Data Type	Specific Examples
Identification	Full name, email, phone number, and address.
Transaction Records	Order history, payment methods (tokenised), and refund requests.
Device & Usage Data	IP address, browser type, cookie identifiers (Section 8).
Communications	Support tickets, feedback surveys, and return claims.

4. Purposes of Processing

Your data enables us to:

Execute Orders: Payment verification, shipping coordination, and returns management.

Enhance Experience: Product recommendations based on browsing history.

Secure Operations: Fraud detection via AI-powered monitoring.

Marketing Outreach: Email campaigns for new collections (opt-in required).

Legal Obligations: Tax reporting and customs documentation.

5. Data Disclosure

We share information only under strict protocols with:

Contracted Vendors: Payment gateways (PCI DSS-compliant) and logistics firms.

Legal Mandates: Government authorities for fraud investigations or regulatory compliance.

Corporate Events: Successor entities during mergers/restructuring (advance notice provided).

Third parties are prohibited from using your data beyond agreed-upon purposes.

6. Cross-Border Transfers

Data may be processed in:

Primary Hub: Suzhou, China (Alibaba Cloud servers).

Global Nodes: EU (AWS Frankfurt), Singapore (AWS SG), and US (Microsoft Azure).

Safeguards: GDPR-standard contractual clauses, AES-256 encryption for data at rest/transit.

7. Children’s Privacy

Services strictly target users over 15 years old. Unverified minor accounts will be terminated; contact support@mail.vivaplusinteriors.com for data erasure requests.

8. Your Legal Rights

You may:

Access/Correct your profile via the account dashboard.

Delete non-essential data (excludes transaction records for legal compliance).

Object to marketing via unsubscribe links (processed in 72 hours).

Lodge Complaints with your regional supervisory authority (e.g., ICO for the UK).

Submit verified requests to: support@mail.vivaplusinteriors.com with identity confirmation.

9. Cookies & Tracking

Cookie Type	Function	Management
Essential	Session authentication, cart retention.	Browser settings (limited functionality if disabled).
Performance	Load balancing, site speed optimisation.	Opt-out via cookie banner.
Advertising	Retargeting ads (e.g., Meta, Google Ads).	Adjust preferences at AdChoices.

10. Retention Framework

Active Users: Data held while the account is operational.

Inactivity: Profiles dormant for>2 years are purged.

Legal Holds: Transaction records retained for 7 years for tax audits.

11. Policy Amendments

Updates take effect immediately upon publishing at vivaplusinteriors.com/privacy. Material changes trigger email notifications to active subscribers.

For privacy concerns:

📧 Email: support@mail.vivaplusinteriors.com (24-hour response)

📱 Phone: +86 19277278014 (Weekdays: 8:30 AM–6:30 PM GMT+8)

🏢 Registered Office: Room 306, Building 1, Changgu Zhihuifang, No. 3 Hupai Road, Suzhou High-tech Zone